FAQ'S ~ Frequently Asked Questions
I can accept the following forms of payment: Secure online payment via Paypal ~ please note, paypal is required for all international orders. UK cheque ~ please make cheques payable to "Robin Bray" and allow an additional 5 days for cheques to clear UK Postal Order ~ crossed or uncrossed If paying by either cash (sent via registered mail), cheque or postal order, please select the "Cheque" payment option at checkout BACS (UK Bank Transfer) ~ all the details you need for paying via BACS are available at checkout ~ please select the "Bank Transfer" payment option. This method is a great way of paying, particularly if you currently bank online as this can done from your online banking service in a couple of minutes. European Bank Transfer ~ all the details you need for paying via European Bank Transfer are available at checkout ~ please select the "Bank Transfer" payment option for the IBAN & BIC codes. Back to the top ^ - When will I receive my order?
 Orders are dispatched same day if ordered and paid for by 3pm GMT, Monday to Friday. UK UK orders are sent via Royal Mail First Class delivery from 52p and will normally arrive *within 2 working days of shipment Royal Mail First Class Recorded (signed for) delivery from £1.24 and will normally arrive *within 1 - 3 working days Next Day delivery from £4.60 (UK mainland only) International International orders are sent via Royal Mail First Class Airmail from £1.24 and will normally arrive *within 3 - 5 working days Royal Mail Airsure (signed for) delivery £5.44 and will normally arrive *within 2 - 4 working days There are no weight limits for UK or International shipping. We advise that for high value items you choose either First Class Recorded (UK signed for), Special Delivery Next Day (UK signed for) or International Airsure (signed for) postage options at checkout. *delivery times cannot be guaranteed Back to the top ^ What if my order is out of stock?
If, for whatever reason, your order is out of stock, we will inform you by email or phone as soon as possible and give you an idea of delivery time or suggest another colour if appropriate. You are always welcome to cancel your order if you prefer not to wait for stock to come in. If we do not hear from you your order is automatically put in our "pending" system and as soon as we recieve these items into stock we will send them out to you. (This also applies to "pre-order" items) Supply problems Every now and then certain "popular" items / colours become "unavailable" from our supplier on a temporary basis and we are unable to confirm when they will come into stock. If this is the case we will inform you that there is a "temporary supply problem" with this item and advise a change of colour for a speedier delivery. Back to the top ^ I offer a full 100% 90 day money back guarantee! If you are not 100% happy with your items, I will happily exchange, issue a credit note or refund you. To qualify for the exchange, credit note or refund, the following conditions must be met: - item must be and unused and are in resealable condition.
- the original labels are still attached
- there is a valid receipt or proof of purchase
- the item is returned to My Little Customs
Buyer will pay the return postage costs; refund will not be issued until the return of the items. This does not affect your statutory rights. How to return your order: Return address: My Little Customs RETURNS, Hampton, Old Sticklepath Hill, Barnstaple, Devon, EX31 2BG Please enclose a note, quoting your original order number and reason for return, and if looking for a replacement, what colour / item you require. Any costs incurred in returning the item are the reponsibily of the customer. We recommend you organise postage that requires a signature so you have proof that it was delivered. We cannot accept any reponsibilty for any returned products whilst they are in the postal system until an employee of My Little Customs has signed for the delivery! Back to the top ^ My Little Customs Loyalty Scheme
BRAND NEW! Launched 27/3/08 My Little Customs Loyalty Scheme ~ here at My Little Customs points really do mean prizes! You can now earn points which can be redeemed against your future online purchases. There is absolutely no catch ~ no minimum spend, no sign ups or registration required. How does it work? With every purchase you are automatically awarded points, for every £1 spent you gain 1 point! It really is that simple. If you are a regular shopper, you have the option to upgrade to become an exclusive VIP Platinum Points member* where you can earn DOUBLE points! £1 = 2 points! Each point has a value of a penny, therefore, 100 points = £1 off your next order You can spend your points however you wish ~ be it putting them towards your next order, give them to a friend or even to have the cash equivalent amount donated on your behalf to the charity of your choice! Once your purchase is complete, you will receive your own unique coupon code via email which you can enter at the checkout on your next purchase. Points have no expiry date so you can roll your points over from purchase to purchase if you are saving for something large! And if that isn't tempting enough, you can earn EVEN MORE POINTS through online promotions and special events. * upgrade to VIP Platinum Points requires a one off payment of £20 for a full year membership ~ to sign up for VIP Platinum Points Membership, please use the following secure PayPal link. For other ways to pay, please contact me. 
Back to the top ^ - How is Nylon hair different to Saran?
Before nylon came along, saran was the best product on the market. Nylon hair feels a little finer than saran. It has a lovely soft and silky texture. It looks beautiful, it feels beautiful and is the easiest to style out of all the different types of hair. It is extremely versatile and can take a lot of heat without shrinking. It is less heavily weighted than saran hair and it does not have the greasy / waxy feel that saran has. It is extremely strong and less prone to breaking than other types of hair. Also, it is less prone to tangling than saran. Nylon is primarily used by Hasbro (My Little Pony, Jem, Corn Silk Cabbage Patch Kids etc) and the Ashton-Drake company (Gene, Madra, etc). If you have never tried nylon before and are curious, please drop me an email and I can send you a small sample for you to look and feel before making up your mind ^_^ Back to the top ^ Each hank of NYLON is 38 inches long I have included a photo of my Sindy along with a hank of "Volcano" nylon so you can see the comparison. My Sindy was rerooted using 2 hanks of "Pumpkin Spice" nylon using a reroot tool 
Back to the top ^ How many hanks of hair will I need to reroot a My Little Pony?
On average, depending on the size, thickness and amount of your hair plugs, 2 hanks should be plenty to fully reroot a mane and tail. This applies to both NYLON or SARAN Back to the top ^ How many hanks of hair will I need to reroot a Sindy / Jem / Barbie doll?
Again, on average, depending on the size, thickness and amount of your hair plugs, 2 hanks should be plenty to fully reroot an 11" fashion dolls head. This applies to both NYLON and SARAN Back to the top ^ How many hanks of hair will I need to reroot a Pippa doll?
1 hank should be plenty to reroot a Pippa type doll to princess length. This applies to both NYLON and SARAN. Back to the top ^ How many hanks of hair will I need to reroot a Blythe doll?
On average, depending on the size, thickness and amount of your hair plugs, 4-6 hanks should be plenty to fully reroot a large doll head. This applies to both NYLON and SARAN Back to the top ^ Can you curl / boil perm Nylon?
Yes! Nylon hair takes a curl very easily and can be straightened again just as easily, if needs be. For normal curls ~ wet the hair with room temperature water. Set in curlers, leave to fully air dry. Once the curlers are removed you will be left with beautiful soft curls and waves. For boil perming ~ wet the hair with near boiling hot water and then "set" by wetting the hair with ice cold water. Set in curlers, leave to fully air dry. Once the curlers are removed you will be left with tight spiral curls that will hold fast! You can curl SARAN hair using the same methods but in my experience, this can be tricky to do as the saran does not hold a curl as well due to its heavier weight. Back to the top ^ Yes! I reccomend using fabric dyes, hot or cold, such as RIT or Dylon. The nylon hair takes fabric dyes extremely well and amazing effects can be produced. Back to the top ^ I need to put my OOAK in the oven ~ can Nylon hair be baked?
Believe it or not, YES! The nlyon hair is WONDERFUL to use on polymer clay dolls as it will withstand the heat of your oven. Please contact me for further information on this. Back to the top ^ How do I reroot a doll? Can you do it for me?
I am sorry but I am currently not accepting any reroot commissions. Here are a couple of popular methods for rerooting. The Knot Method: Create your hair plugs by tying a tight knot at one end (some people tie the knot in the middle) Rerooting hair requires sturdy materials. The biggest challenge is to find a good needle. It must be fairly thick, the needle must be long and open but without making the needle to wide as this will stretch or even rip your holes. I use a canvas needles but tapestry needles are just as good, some companies specialise in needles for doll making. After you have prepared your pile of hair, thread your first plug into the needle. The aim is to get all the loose ends through the needle. leaving the ends on one side and the knot on the other. Once threaded, stick the needle through the first hole. It is best to work from bottom to top. Push the needle through with a thimble. If it is difficult to pull out, grab it with the pliers and pull it out with a slight twist. If the needle comes out but the ends of the hair are still inside (making a loop) pull the hair out gently. Move on the the next plug, threading until you have a complete head of hair. You may wish to secure the plugs inside using a dab of glue. I use Appliglue or Fabri-Tac. DO NOT USE SUPERGLUE! It dries hard and crusty which is not good for soft vinyl dolly heads! The Re-Root "Tool" Method: Gather a strand of hair (half the thickness of your desired plug) and fold it in half over your finger. Use the rerooting needle to gather the hair at the center point. Hold the hair tightly within the needles fork. Push the fork through the hole and let go ~ ta darrr! One hair plug ^_^ Again, as in the Knot Method, use a dab of glue to secure the hair from the inside. You MUST do this when using the tool otherwise the hair will simply pull out again once it is brushed. You can make your own tool using a needle, some dowel (or a pencil with no lead in it) to act as a handle and some strong glue. Cut the eye of the needle at an angle so you are left with 2 prongs, one slightly longer than the other. Place the other end of the needle into your dowel and secure with glue. Done! Easy peasy! ^_^ Back to the top ^ Where do you get your Nylon hair from? Can I sell it to?
I am sorry but no. My Little Customs is the first and only UK affiliate of dollyhair.com ~ I am the sole supplier in the UK. Back to the top ^ Got a question you don't see here? Fire away and I will do my best to help! |
